STORE BUSINESS POLICIES

The following Business Practices relate only to the electronic commerce activities of the AICPA Store.

New Product/Low Inventory/Backorder Warnings
Some products may not be available for shipping at the time of order. A message on each product page alerts you of the product's availability. If the AICPA cannot ship your complete order, the AICPA will ship all available products and backorder the balance. If the product you wish to order is on backorder, you will be notified on your invoice or by e-mail, phone or mail within seven business days of receipt of your order. Shipments will be made as soon as backordered products are available and in stock. You may cancel a backordered product at any time by contacting AICPA Service Center Operations at 888-777-7077 or service@aicpa.org.

Standing Orders
To automatically receive AICPA publications or CPE self-study courses as they are issued, please contact Service Center Operations at 888-777-7077 or service@aicpa.org for more information.

Quantity Discounts

Save on AICPA Products
Discount automatcally appears and is applied when items are added to the shopping cart.

AICPA Publications — volume purchase discount schedule  
10 — 49 copies 10% off your price
50 — 99 copies 20% off your price
100 — 999 copies 30% off your price
1,000 or more copies 40% off your price

AICPA CPE discounts on volume purchases
Save 10-30% on complete course packages:
 
3 — 4 packages 10% off your price
5 — 9 packages 15% off your price
10 — 49 packages 20% off your price
50 — 99 packages 25% off your price
100+ packages 30% off your price

Shipping & Delivery

DOMESTIC: Shipping Methods to Addresses Within the United States

Standard Shipping: FedEx Ground or U.S. Postal Service
Please allow 3-5 business days for processing before Standard shipments leave the warehouse. Vendor products take an additional 2-3 business days. Backordered products are subject to additional delay. There are no weekend or holiday deliveries.

STANDARD DOMESTIC SHIPPING RATES  
Order Amount Standard Shipping & Handling Fee
Up to $10 $4.40
$10.01-$25.00 $6.90
$25.01-$50.00 $8.55
$50.01-$160.00 $10.20
$160.01 and up 6.35% of order amount
Note: For software products, fee is $8.80 for products priced at $150.00 and under, or $14.30 for products priced over $150.00.

Priority Shipping: FedEx Next Day Air
Please allow 2-3 business days for processing before Priority shipments leave the warehouse. Products shipped by third-party vendors are not eligible for priority shipping. Backordered products are subject to additional delay. There are no weekend or holiday deliveries.

PRIORITY DOMESTIC SHIPPING RATES
(calculated by number of items shipped)
 
Order Quantity Priority Shipping & Handling Fee
1 $26.15
2 $28.60
3 $31.10
4 $33.30
5 $35.75
6 $38.25
7 $40.70
8 $43.20
9 $45.40
10 $47.60
For additional items, the shipping fee increases incrementally.

INTERNATIONAL: Shipping Methods to Addresses Outside the United States

International Shipping: Carrier may vary based on destination country. Please allow 3-5 business days for delivery. If you need rush shipping, please phone Service Center Operations at (888) 777-7077 between 9 a.m. - 6 p.m. (U.S. Eastern time zone).

Please note: All payments are charged in U.S. dollars. The AICPA Store does not collect sales on orders shipped outside the U.S. The customer is responsible for paying any customs, duties, or local taxes that may apply. Some products cannot be shipped outside the United States.

INTERNATIONAL SHIPPING RATES  
Order Amount International Shipping & Handling Fee
Up to $16.65 $5.50
$16.66 to $1,000 33% of order amount
$1,001 to $5,000 22% of order amount
$5,001 and higher 11% of order amount

AICPA Return and Cancellation Policy
Before you return any item(s), contact Service Center Operations at (888) 777-7077 or service@aicpa.org. All products should be returned in an insured and traceable manner.

Products
If you are not satisfied for any reason, you may return any hard goods within 60 days provided the product is in saleable condition. Downloadable files are non-refundable.

AICPA Membership Sections
You may cancel any membership section(s) at any time to receive a prorated refund.

GSA Schedule Contract
The AICPA is a GSA Schedule Contract holder. You can cut through the red tape and quickly and easily order AICPA products following the guidelines of FAR 8.4. Greater ease of ordering through GSA Advantage! (GSA’s online ordering system) and Blanket Purchase Agreements will help satisfy your needs quickly and in a timely manner.

  • Competitive prices: pricing requirements have been met
  • No CBD synopsis requirements
  • Volume purchase prices: pre-negotiated
  • No order limitations
  • Flexible purchase options: easy BPAs and Teaming Arrangements
  • Reduction in acquisition time

The GSA schedule contract is available for use by executive departments of the federal government and other federal agencies and organizations under authority of the Federal Property and Administrative Services Act of 1949, as amended. For orders of 1-9 units, please call the service center at 888.777.7077 and notify the representative that you are ordering off the GSA Schedule. For orders of 10 or more units, please call 800.634.6780, Option 3.

AICPA Product Replacement Policy
AICPA will gladly replace any damaged products free of charge within a reasonable amount of time. AICPA reserves the right to establish the definition of reasonableness depending on the product and its availability, and elapsed time of request from the original order date. For return or replacement arrangements, please call Service Center Operations at (888) 777-7077.

Resolution of Disputes
Transactions at this site are covered by binding arbitration. Any controversy or claim arising out of or relating to the use of this Web site that cannot be settled to your satisfaction by our member satisfaction team shall be settled by arbitration in New York, New York. Such disputes will be administered by the American Arbitration Association (https://www.adr.org/), 335 Madison Avenue, 10th floor, New York, New York 10017-4605, (800) 778-7879, in accordance with its Arbitration Rules, and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

Should you feel that there has been a breach to the integrity or security of this site, please contact Service Center Operations immediately at (888) 777-7077.

Hours of Operation for AICPA Service Center
The hours of operation for the AICPA Customer Service Center are from 9:00 a.m. - 6:00 p.m. EST, Monday through Friday. To place your order by phone, call 1-888-777-7077. To place your order by fax, send to (800) 362-5066.