Miscommunication is costly. In this CPE course learn how the use of positive language is not a “warm and fuzzy” concept, but rather an important communication tool. Using appropriate word choices will make you a more effective manager and communicator. Miscommunication and misunderstandings may cause significant financial and emotional loses to a firm. Vague answers can cause numerical errors, inaccurate financial data, hurt feelings, and tension within an office environment.
The power of professional language in business writing
When you complete this course you will be able to:
Eliminate wordiness, redundancy, and obscure language from your writing, and produce documents that are clear and concise.
Produce written communications that are positive and confident.
Structure, design, and page layout options to construct documents that are accessible and well organized.
Explain five techniques to make your language more positive and professional.
Recognize the importance of descriptive language.
Understand how using certain words can help you avoid misinterpretation and misunderstandings.
Advance Preparation: None
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