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Skills to Desk - Communications - Tax Staff Essentials

Author/Moderator: Lisa Polack, MLHR & Michael Bruner, Ph.D.
Publisher: AICPA
Availability: Online Access
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In some ways communication is easy. In other ways communication can be very difficult. Beyond the basic challenge of co-constructing meaning, there is a range of challenges that make the process even more complex.

This CPE course addresses some aspects of leadership in connection with work teams and group development. It examines the role leaders play in workplace communication and examine communication skills for discussion leaders. The importance of effective communication cannot be underestimated. A leader’s ability to communicate greatly reduces misunderstandings in the workplace, and significantly improves project management.

Topics Discussed:

  • Communication and work teams
  • Communication for leaders
  • Difficult communication

Learning Objectives
When you complete this course you will be able to:

  • Discuss the common types of difficult communication patterns found in the workplace, and how to cope with these situations.
  • Understand the difficult communication patterns that may occur between men and women.
  • Identify and cope more effectively with hostile communication patterns that may occur in the workplace.
  • Recognize the communication patterns that occur before and during the formations of teams.
  • Explain the role of conflict in work teams, and approaches for dealing with the conflict.
  • Explain communication issues a leader must consider before beginning discussions with a group.

Prerequisite: Basic knowledge of communication skills

Advanced Preparation:  None

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NASBA Field of Study: Communications
Level: Intermediate
Recommended CPE Credit: 3
Skills to Desk - Communications - Tax Staff Essentials
CPE On-Demand , 2015
Product# 157711
Availability: Online Access 1 Year
For registered users only
AICPA Member:$89.00
Your Price:$109.00
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