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Advanced Controller and CFO Skills

Author/Moderator: Ron Rael, CPA
Publisher: AICPA
Availability: In Stock
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Description

If you want to be secure in your position as the "financial sheriff," you must be able to document your worth to the company's leaders by exhibiting the critical, advanced skills that help you add value and contribute to the success of the organization. Learn how to translate your firm's strategies with key performance. Improve your skills in the five key areas needed for success. Employ the balanced performance measuring scorecard. Align your firm's strategies with your internal reporting system. Become an advocate  and develop into a powerful agent of change.

Objectives: 

  • Display best practices of leading edge Controllers and CFOs
  • Employ a balanced approach to your firm's measures of success
  • Develop a tailored action plan suitable for your specific needs
  • Ensure that your strategies are in alignment with the organization's mission

Prerequisite:  Basic or Beginning Controllers course in lieu of experience

Table of Contents

  • Chapter 0 - Overview
    • Course Objectives
    • Workshop Roles
    • Advanced Critical Skills
  • Chapter 1 - Step 1: Improve Your Change Leader Effectiveness by Looking Ahead
    • Learning Objectives
    • The Rapidly Changing World of the Accounting Leader
      • Listen to the Experts
      • The Pain in Internal Accounting Today
      • The Solution to These Pains and the Change
    • The Rapidly Changing World of the Accounting Leader
      • Viewpoint #1
      • Viewpoint #2
    • Leader of the Accounting Team in 2010
      • Developing a Vision for the Future
      • Managing the Information Flow
      • Moving Away from Transactions
      • Treasury Will Take Priority
      • Concern about Global Markets
      • Becoming the Process Owner
      • Part of the Team - But Apart
      • Chief Planning Officer
      • Strategic Changes to the Finance Role
      • The Importance of Communication
    • Questions and Application Steps
  • Chapter 2 - Step 2: Become an Effective Coach
    • Learning Objectives
    • Coaching in a Nutshell
    • Coaching at the Individual Level
      • The Skill of Coaching
      • Accountability Factor in Coaching
      • Coach's Specific Skills
      • Coaching Skills Defined
    • Coaching at the Organizational Level
      • Teaching and Training
      • Counseling
      • Guiding
      • Learning
      • Sharing
      • Questioning
      • Relating
      • Listening
      • Intuitiveness
      • Creativity
    • Best Practice: Controller's Position Description
      • Elements of the Position Description
      • Expected Results
      • Impact on the Organization
      • Authority Levels
      • Special Difficulties
      • Interpersonal Relationships
      • Benefits of Using a Position Description
      • Tips on Making the Position Description Effective
      • Position Description Example for a General Accounting Assistant
      • Position Description for a Part-Time Controller
    • Questions and Application Steps
  • Chapter 3 - Step 3: Improve the Organization's Performance through Coaching
    • Learning Objectives
    • Measure What is Important
    • Case Study #1: Kandu Condo Managers
    • Best Practice: Use Performance Metrics to Drive Change
      • Performance Metrics Defined
      • In the End
    • Best Practice: Report Faster, Better, and on Target
      • Summary
      • Drivers of an "Information Business"
      • How to Get Your Reports Out Faster
      • In the End
    • Best Practice: Make Your Mission and Strategies Measurable
      • Summary
      • How to Make Your Mission Measurable
      • Case Study #2: Wally's Electrical Supply
      • Wally's Current Mission and Strategies
      • Wally's Strategy Measurements
      • Your Recommended Improvement
      • Wally's Mission and Strategies v2
      • In the End
    • More Details on this Best Practice
      • Performance Feedback Principles 1 through 13
      • Additional Tool - Prioritization Mapping
    • Best Practice: Find and Measure Your Critical Success Factors
      • Summary
      • What Organizational Alignment Looks Like
      • The Connection Process
      • Case Study #3: Raelco's Connection Process
      • How to Ensure Employees Stay Focused
      • In the End
    • More Details of this Best Practice
      • Performance Measuring Principles 2 through 11
      • Making Performance Measures and the Critical Success Factor Work
    • Best Practice: Use the Balanced Method for Providing Feedback
      • Summary
      • How the Balanced Scorecard Works
      • How to Use the Balanced Scorecard in Your Feedback Reports
      • Balanced Scorecard Nuts and Bolts
      • Goals of the Balanced Scorecard
      • Minimum Requirements for a Scorecard
      • In the End
    • More Details on this Best Practice
      • Integration of Individual Scorecards
      • Additional Scorecard Perspectives
      • Accounting Software Uses the Balanced Approach
      • Performance Scorecard Principles 1 through 9
      • Performance Scorecard Principles 10 through 20
    • Best Practice: Measure People's Effectiveness and Productivity
      • Summary
      • How to Use Performance Metrics in Employee Performance
      • Classes of Employee Performance Measures
      • Key Driver of Performance Excellence
      • Link between Performance and Knowledge
      • Case Study #4: Raelco Service Center
      • Employee Performance Principles 2 through 12
      • In the End
    • More Details on This Best Practice
      • Performance Problems Addressed with Performance Metrics
      • Signs of Declining Employee Performance
      • 10½ Common Mistakes of Employee Performance Measuring
      • Specific Employee Productivity Measures for Finance
    • Questions and Application Steps
      • Reporting Faster Better and on Target
      • Make the Mission and Strategies Measurable
      • Find and Measure the Critical Success Factors
      • Use the Balanced Method for Providing Feedback
      • Measure People's Effectiveness and Productivity
  • Chapter 4 - Step 4: Improve Your Team's Performance through Coaching
    • Learning Objectives
    • The Value of Teaming
    • Case Study #5: Pas de Buk, Limited
    • About Your Friend Rhonda
    • Excerpt from Rhonda's Position Description
    • Best Practice: Instill Employee Accountability
      • What Accountability Is and Is Not
      • Where Accountability Fits In
      • Path of Least Resistance Principle
      • Why Accountability Works to Make Everyone Successful
      • 10½ Rules of Accountability
      • How Leaders Improve Accountability
      • Best Practice Tools for Strengthening Accountability
      • Accountability Principles 1 through 15
      • In the End
    • Best Practice: Inspire Your Employees to New Heights with Rewards and Recognition
      • Rewards and Recognition for Team Members
      • How Leaders Create Team Recognition
      • In the End
    • Best Practice: Inspire Your Employees to New Heights Using Feedback
      • What Feedback Is and Is Not
      • When and Where to Use Feedback
      • The Four Types of Feedback
      • 10½ Rules for Performance Improving Feedback
      • In the End
    • Best Practice: Foster and Support a Teaming Culture
      • The Teaming Culture
      • Team Decisions Made by Consensus
      • How to Create a Strong Team
    • Best Practice: Culture Statement
    • Best Practice: Behavior Standards
      • 10½ Rules about Building Effective Teams
      • In the End
    • Best Practice: Create Opportunities for Your Team
    • What Delegation Is and Is Not
    • Why Creating Opportunities Works to Build a More Effective Team
    • Apply Your Learning: What is the Truth?
    • Best Practice: Service Standards
      • How Leaders Create Opportunities
      • 10½ Rules for Creating Opportunities for Others
      • In the End
    • Questions and Application Steps
      • Instill Employee Accountability
      • Inspire Employees with Rewards and Recognition
      • Inspire Employees Using Feedback
      • Foster and Support a Teaming Culture
      • Create Opportunities for Your Team
  • Chapter 5 - Step 5: Improve Your Change Agent Skills through Self-Coaching
    • Learning Objectives
    • The Need for Self-Coaching
    • Case Study #6: Chaos, LLC.
    • Best Practice: Assess Your Change Agent Skills Gap
      • Change Agent's Skills Explained
    • Best Practice: Gap Analysis
      • Steps for Preparing a Gap Analysis
      • In the End
    • Best Practice: Execute Consistently to Meet Your Goals
      • Actions
      • Feedback
      • Goals
      • Measurable Results
      • Reality
      • Resources
      • Rewards
      • Strategic Goals
      • Strategy
      • Tactics
      • Impacts on Goal Execution
      • Feedback on Your Strategies and Goal
      • In the End
    • Best Practice: Formalized Action Plan
      • Making Progress with an Action Plan
    • Best Practice: Action Plan Reporting and Accountability
      • In the End
    • Best Practice: Take More Risks
      • Risk Management Principles 1 and 2
      • Personal Risks
      • The Uncertainty Domino
      • Motivation behind Avoiding Risk
      • The Mindset of the Risk-Taking Entrepreneur
      • The Mindset of the Risk-Averse Person
      • Back to Us
      • In the End
      • A 10½ Step Plan to Build Your Self-Confidence for Risking
      • 10½ Rules of Creative Risk-Taking
    • Questions and Application Steps
  • Chapter 6 - Step 6: Grow Your Skills as a Key Financial Strategist
    • Learning Objectives
    • Self-Development or Growing Out of Your Job
    • Best Practice: Solution Creator
      • How to Be an Effective Problem Solver
      • How to Get People to Trust in You
    • Best Practice: Probing Questions
      • How to Get to the Real Problem While Building Trust
      • How to Get to the "Real" Cause of an Issue or Problem
      • #1 Big Mistake of the KFS
      • #2 Big Mistake of the KFS
    • Best Practice: Problem Restatement
      • How to Use Problem Restatement
      • In the End
    • Questions and Application Steps
  • Chapter 7 - Step 6½: Improve by Making a Commitment
    • Learning Objectives
    • Growing Pains
    • Controller Workload Killers
    • Five Accounting Leader Realities
    • Significant Trends in Accounting Impacting the Controller
    • Strategies for Coping with the Pains of These Changes
    • Best Practice Tool - Instilling a Personal Commitment
    • Best Practice Tool - Instill Continuous Improvement
      • Steps of the Plus/Delta
    • Controller's Resources List
    • Questions and Application Steps
  • Chapter 8 - Ethics Focus: Business and Industry
    • Ethics Overview
    • Recent Developments
    • Key Ethical Dilemmas
    • Addressing Ethical Dilemmas
    • Available Resources
  • Chapter 9 - Latest Developments

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Excerpts

Overview

You are the conscience of your organization. Unleash your power!

Course Objectives

If you want to be secure in your position as the Financial Sheriff, you must be able to document your worth to the company's leaders. At the same time, you are the head of a customer service team whose purpose is providing great service to your customers. This is a difficult and challenging position to be in.

In this advanced course, you will experience the ten critical skills that will help you add value to your company and boost your career so you quickly move to the next level of accomplishment.

After completing this course you should be able to

  • Translate your firm's strategies with key performance metrics.
  • Employ the balanced performance measuring scorecard.
  • Align your firm's strategies with your internal reporting system.
  • Become an advocate and coach for your team.
  • Develop into a powerful agent or catalyst for positive change.
  • Take the 6~½~ key steps that you will find invaluable.
  • Design a tailored action plan for your specific needs.

This workshop is designed for CFOs, Controllers, and Finance Directors with at least four years of experience and the desire for continued professional growth. An advanced level of knowledge and experience is required for this workshop (a basic or beginning Controller course may be substituted for experience).

This course will be very different from the type of CPE you are used to taking. The primary focus of this workshop will be in three areas:

  1. Explore and apply a specific Best Practices that your industry peers are currently using.
  2. Your ability to quickly grasp the Best Practice and explain its value and purpose to others.
  3. Serving as a coach and consultant to someone in need.

This format will definitely be challenging to you and your peers. However, by the end of this workshop, you will have significantly enhanced your skills as a Leader. The reason you will spend so much time solving other people's problems is to give you confidence to tackle your own without engaging your normal protective rationalization.

Workshop Roles

Discussion Leader - To disseminate and explain the tools, ideas, and Best Practices.

Participants (you) - To contribute ideas, learn, explain, and apply the information.

Thank you for being present today!

Note. The companies and characters listed within this document are fictional characters.

Advanced Critical Skills

These are the ten specific skills, which you will experience in this workshop, that every CFO and Controller needs to be successful!

  1. Thought articulation
  2. Crystal clear communication
  3. Coaching
  4. Honest self-assessing
  5. Objective thinking
  6. Critical thinking
  7. Synthesizing
  8. Team building
  9. Long-term visioning
  10. Stepping beyond your comfort zone

By being able to apply these ten skills daily for the organization that employs you, you will find that you suddenly have more power and influence than you ever thought possible! You will quickly become more comfortable in your role as the Financial Sheriff, who is basically the conscience for the organization. The business world demands that the Controller, CFO, or Director of Finance be the ultimate authority on what is ethical and beneficial for all the stakeholders of the company. Without confidence, assertiveness, accountability, and most importantly commitment you will be unable to fulfill this role. Therefore, the basic purpose of this course is to move you beyond your comfort zone and into the role as the organization's conscience.

Chapter 1 Step 1: Improve Your Change Leader Effectiveness by Looking Ahead

The pain of change comes from within - your need to face your own ego and self-imposed limitations!

Learning Objectives

In our role as the head of the accounting function, we often are so focused on our to-do lists, tasks, and deadlines that we do not take the time to look at the Big Picture. This first step is designed to give you a global view of where the role of the CFO, and by extension, the Controller is heading. You will quickly discover that the role we play must change or we will be left behind. The reasons for this are many and mostly because we are now in the global economy where speed, flexibility, and innovation are the coin of the realm!

After completing this chapter you should be able to

  • Redefine the role you must play to benefit your employer.
  • See our evolving profession through the eyes of some very accomplished CFOs.
  • Find some critical skills that we will need to be effective by the year 2010.
  • Find some key attitudes that will benefit us to be ready for the year 2010.
  • With your peers, hone in on what are the most important changes in accounting that we must begin to address today.

 

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Videocourse Details

NASBA Field of Study: Finance
Level: Advanced
Recommended CPE Credit: 9
Advanced Controller and CFO Skills
Text
Product# 733261
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